Order, Delivery & Fulfillment Policies
Lunch Room 313 Order & Refund Policy
Lunch Room 313 meals are prepared fresh and made to order based on advance customer reservations. Because ingredients, labor, and production are planned specifically around customer orders, all sales are generally final.
Order cancellations must be made prior to the published Saturday noon ordering deadline. Once ordering has closed and food preparation has begun, cancellations, refunds, credits, or substitutions cannot be guaranteed.
If we make an error with your order, provide an incorrect item, or are unable to fulfill your order as promised, please contact us within 24 hours of delivery and we will make every reasonable effort to resolve the issue.
Unclaimed Order Policy
Customers are responsible for collecting their orders at the designated delivery location and during the scheduled delivery window.
Orders that are not claimed, collected, accepted, or retrieved at the designated delivery location and time are considered fulfilled and are not eligible for refund, credit, replacement, or future compensation.
Lunch Room 313 is not responsible for orders that are left unattended after delivery, transferred to workplace personnel, or not retrieved by the customer after delivery has been completed.
Delivery & Fulfillment Policy
Lunch Room 313 provides local workplace meal delivery to approved delivery locations and participating employer sites.
Meals are delivered during scheduled delivery windows. Delivery times are estimates and may be affected by traffic, weather conditions, facility access restrictions, security procedures, or other circumstances beyond our control.
Customers are responsible for providing accurate workplace, shift, department, unit, floor, or work-area information when placing an order. Incorrect or incomplete information may delay delivery or impact our ability to identify the intended recipient.
Delivery is considered complete when the order has been delivered to the designated workplace delivery location, authorized recipient, or designated pickup point for that location.
Catering Orders - The Black Apron
Catering orders are subject to the terms outlined in the client's proposal, invoice, or event agreement.
Cancellation deadlines, payment schedules, guest counts, menu selections, and delivery arrangements will be specified for each event.
Because catering services involve advance purchasing, preparation, staffing, scheduling, and custom menu planning, deposits and payments may be non-refundable after certain milestones have been reached.
Clients are encouraged to review all event details carefully before confirming their order.
Questions or Concerns
Got a question about your order? Hit us up at 313.284.6804 or hello@theblackapron313.com.
We're real people, we're local, and we handle our business. Monday - Friday, same day response.